Hive24 legal information
Terms of Service
Product: Hive24 mobile application and related services
Operator: NexLabs Technologies LLP
Registered address: To be supplied before publication
Privacy/grievance contact: To be supplied and confirmed
Governing law and courts: To be selected and reviewed
1. Service and permitted use
Hive24 provides tools for apartment communities to organize resident and staff information, visitor entry records, announcements, amenities, and related community operations. Anyone creating an apartment must be authorized to represent it and provide accurate information. Fabricated, misleading, duplicate, or unused listings created to reserve names or consume resources are prohibited. Do not use Hive24 for unlawful, fraudulent, harassing, discriminatory, or abusive purposes.
2. Administrator and community responsibilities
Apartment administrators are responsible for inviting, approving, assigning roles to, suspending, and removing residents and staff; checking invitations; and keeping access appropriate. Residents and associations decide who may enter their premises. Security personnel must follow community procedures, record entry and exit accurately, and escalate uncertain or unsafe situations. Hive24 provides software and does not make on-site security decisions.
3. Lawful and respectful use
Do not use Hive24 to plan, facilitate, conceal, or encourage unlawful acts, fraud, threats, harassment, stalking, discrimination, violence, exploitation, nuisance, or other harmful conduct. Do not publish unlawful, defamatory, abusive, or privacy-invasive material; interfere with others' access or safety; or misuse personal information. Respect applicable laws, community rules, and the rights and safety of residents, workers, visitors, and neighbors. Hive24 is not an emergency-response service.
4. Prohibited content and monitoring
Do not upload or distribute pornography, sexually explicit or exploitative material, non-consensual intimate images, child sexual abuse or exploitation material, graphic violence, threats, hate or harassing content, or content that is unlawful, violates another person's rights, or creates a safety risk. Do not upload another person's image without a lawful basis and any required permission. These rules apply to apartment photos, profile pictures, visitor photos, notices, complaints, and other submitted content. Administrators are subject to the same rules as every other user.
Administrators are responsible for setting and enforcing community rules, taking reasonable steps to monitor activity, responding to reports, and escalating urgent safety or criminal concerns to appropriate authorities. Do not repost or circulate suspected illegal sexual material. Hive24 does not promise proactive review of every submission. We may review reports, restrict access, remove content, or suspend accounts as permitted by applicable law. Nothing here excludes liability or rights that cannot lawfully be excluded.
5. Visitor information and retention
Hive24 may process visitor names and contact details, visit purpose, invitation and approval details, entry and exit times, gate logs, and photos. Administrators must ensure the community is authorized to collect and use this information, give appropriate notice, limit access, and use it only for legitimate community purposes. If an exit is not recorded within 24 hours, a visit may be marked exited automatically. Closed visitor records are scheduled for deletion after 90 days from the recorded exit; unvisited invitations are scheduled for deletion 90 days after their last update. Documented legal obligations or authorized incident holds may extend retention. Automated deletion may take additional processing time.
6. On-site decisions and third-party conduct
Associations, administrators, residents, and security personnel remain responsible for community rules, access permissions, visitor screening, identity checks, entry denial, emergency response, disputes, and on-site safety. Hive24 does not provide guards, law enforcement, emergency monitoring, identity verification, or legal advice. NexLabs Technologies LLP is not responsible for criminal or disruptive acts by users or third parties, or community decisions and events outside its reasonable control, except to the extent responsibility cannot lawfully be excluded.
7. Unused apartments
An apartment with no qualifying activity for 15 consecutive days may be treated as inactive. Before deletion is completed, Hive24 may issue up to three notices using available contact or in-app channels. An inactive listing may then be deactivated or deleted, subject to legal obligations, incident holds, and an opportunity for an authorized administrator to respond. The qualifying-activity definition, notice timing, restoration options, and data affected require final product policy approval.
8. Availability, content, and enforcement
You are responsible for the content and instructions you submit and for having lawful authority to submit them. Keep independent copies of information the community needs. Internet connectivity, devices, and third-party infrastructure may cause outages or delays. We may restrict or suspend access when reasonably necessary to protect users, investigate misuse, comply with law, or maintain the service, and may preserve information or cooperate with lawful requests where permitted or required.
9. Changes and contact
Material updates should be published with a version and effective date; renewed acceptance may be requested where required. The registered address, designated grievance contact, and governing-law jurisdiction must be completed before these draft terms are approved for production.