Hive24 Help Center
A little help, right where you need it.
Quick answers for residents and the people who keep an apartment community running. Available features and access depend on your community’s setup and your assigned role.
Getting started
What is Hive24?
Hive24 is a mobile app for apartment communities. It brings resident services, visitor workflows, shared amenities, community updates, and day-to-day management tools together.
How do I join my apartment community?
Sign in to Hive24, find your community, and submit a membership request. A community administrator reviews requests before access is granted.
I can’t sign in or need to recover my account.
Use the sign-in and password recovery options in the app. If you still need help, contact Hive24 Support at support@hive24.app.
Residents
How do visitor approvals work?
Create or review visitor requests in the app. Depending on the community setup, you may respond to approvals, schedule recurring visitors, and review visit history.
Where can I see maintenance charges?
Open your community’s maintenance area to view generated monthly charges. You can submit payment details for review where that feature is enabled.
How do I book an amenity?
Open Amenities, choose an available date or slot, and follow the booking rules shown by your apartment team. Charges and limits depend on that community’s settings.
Where are announcements?
Community announcements appear in the app when they are shared by your apartment team. Check notification settings on your device if you are not receiving alerts.
Community teams and staff
What can administrators manage?
Authorized administrators can manage blocks and flats, memberships, residents and staff, maintenance and water settings, payment approvals, amenity bookings, expenses, announcements, and audit history.
Why can’t I see an admin feature?
Admin tools follow assigned roles. Ask your apartment administrator to check your access if you need a feature for your work.
How do security staff record a visit?
Use the visitor tools available to your staff role to review requests and record entry or exit according to your community’s procedures.
Still need help?
Send a support message or feedback by email.